A Unified Architecture for Incident Intelligence, Decisioning and Orchestration
The BATA architecture receives incident information from multiple sources, interprets the information through artificial intelligence and defined operational rules, creates a structured incident record and uses that record to coordinate the complete roadside response.
Every major system function reads from, writes to or acts upon the structured incident record, creating a common operational state for the incident.
- 01Data Sources
- 02Capture and Normalisation
- 03Intelligence and Interpretation
- 04Structured Incident Record
- 05Decision Engines
- 06Orchestration and Workflow
- 07Enterprise Integrations
A single incident data packet moves through the architecture. On reaching the structured incident record, the record becomes active and distributes instructions to the layers below.
Complete BATA System Architecture
Seven interconnected layers operate around the structured incident record, which remains the common operational state across the architecture.
Incident Data Sources
BATA can receive incident information from multiple human, vehicle, enterprise and connected-system sources.
Camera
- Vehicle damage
- Tyre condition
- Vehicle position
- Road environment
- Visible hazards
- Image
- Video
- Incident classification
- Damage assessment
- Safety status
- Service requirement
Capture and Normalisation Layer
Incoming information is received, validated and converted into formats that can be interpreted and incorporated into the incident record.
Why Normalisation Matters
Information from different participants and systems may use different formats, terminology and structures. Normalisation enables the architecture to interpret and compare the information within a common incident model.
Intelligence and Interpretation Layer
Artificial intelligence, machine-learning models and defined rules interpret the available information to determine the characteristics of the incident.
Natural-Language Interpretation
- Interpret written descriptions
- Interpret spoken descriptions
- Identify incident terms
- Identify service requests
- Extract relevant facts
- Resolve incomplete descriptions
- Motorist
- Voice interface
- Roadside operator
- Incident classification
- Service requirement
- Participants
Structured Incident Record
The structured incident record is the persistent digital representation of the roadside event and the common operational state used throughout the architecture.
The record coordinates information across connected systems. Existing enterprise platforms continue to operate within their own environments while the incident record maintains the common operational state.
Decision and Rules Layer
Decision engines analyse the structured incident record to determine the appropriate safety, service, provider, commercial and workflow response.
Orchestration and Workflow Layer
The orchestration layer converts incident decisions into coordinated instructions, services and workflow actions.
- 01Provider selected
- 02Dispatch instruction issued
- 03Provider accepts
- 04Provider status updates
- 05Incident record updates
- 06Estimated arrival changes
- 07Customer notified
Each workflow action is written back into the structured incident record, updating the common operational state.
Enterprise and Ecosystem Integration Layer
The BATA architecture can connect with existing roadside, automotive, insurance, provider and repair environments through secure interfaces and event-driven integrations.
- Dispatch platforms
- Provider-management systems
- Towing networks
- Roadside service platforms
- Workforce applications
Connections operate as interfaces between systems. External platforms continue to be owned and operated by their respective participants.
Architectural Data Flow
Safety and service requirements determined
- Incident classification
- Vehicle state
- Safety state
- Participant circumstances
- Location
- Rules analysis
- Risk evaluation
- Service compatibility assessment
- Priority determination
- Risk classification
- Required response
- Priority
- Escalation state
- Emergency instruction
- Roadside service request
- Towing requirement
- Provider criteria
Event-Driven Incident Management
The BATA architecture responds to changes in the incident as operational events occur.
Provider delayed
Assigned provider reports a material delay.
- Arrival estimate updated
- Provider status changed
- Customer expectation updated
- Compare delay against service threshold
- Identify alternative provider availability
- Assess incident risk and urgency
- Retain provider
- Reassign provider
- Escalate priority
- Notify customer
- Notify insurer or operator
Closed-Loop Orchestration
The system does not end when a provider is dispatched. It continues to monitor the incident, receive updates, reassess conditions and coordinate subsequent actions.
A System of Systems Architecture
BATA can operate as an intelligence and orchestration layer across existing platforms without requiring every participant to operate within one proprietary system.
Security, Governance and Traceability
Identity and Access Control
Participants and connected systems can be granted access according to their role, authority and operational requirement.
Source Attribution
Incident data can retain information identifying its source, time of receipt and relationship to the event.
Decision Traceability
System decisions can be linked to the incident information, rules and operational states used at the time.
Workflow Audit History
Instructions, provider activity, reassignment, approvals and completion events can be maintained within the lifecycle history.
Controlled Data Exchange
External integrations can exchange only the information required for the relevant service or workflow.
Entry 01 — Input received is retained within the lifecycle history with its source, time and relationship to the incident.
Deployment Flexibility
Enterprise Platform Integration
The architecture can connect with an established roadside or mobility platform through APIs and event-driven services.
Embedded Service Layer
Selected BATA functions may operate as embedded intelligence and orchestration services within an existing enterprise environment.
Cloud-Based Orchestration Platform
The architecture may operate as a cloud-based service coordinating multiple external participants and systems.
Modular Architecture
Individual components may be implemented progressively while maintaining the structured incident record as the central architectural object.
The patent position is not dependent on one hosting environment, one cloud provider or one user interface.
Architectural Relevance to Agero
Agero's established roadside, dispatch, provider, connected vehicle, insurance and accident-management capabilities create a relevant environment for an incident-level orchestration architecture.
Common Incident State
A structured incident record may provide continuity across customer intake, provider dispatch, service monitoring and downstream resolution.
Enhanced Incident Interpretation
Multimodal incident inputs may support more detailed understanding of condition, safety and required response.
Integrated Decisioning
Provider suitability, safety, commercial rules and workflow sequencing may operate from a common incident model.
Closed-Loop Operations
Provider and incident updates may continuously inform reassessment, communication and subsequent action.
Enterprise Extension
The architecture may support additional coordination across automotive, insurer, repair and claims environments.
Technology Architecture Findings
BATA is an integrated architecture rather than a standalone roadside application.
The architecture can receive information from multiple human, vehicle and enterprise sources.
Artificial intelligence and operational rules convert raw inputs into structured incident intelligence.
The structured incident record provides the common operational state for the event.
Decision engines use the record to determine safety, service, provider and commercial responses.
The orchestration layer coordinates actions, participants and downstream workflows through a closed operational loop.
Secure integrations allow the architecture to operate across existing roadside, automotive, insurance and repair ecosystems.
Technology Architecture
The BATA architecture connects incident capture, artificial intelligence, structured data, operational decisioning and workflow orchestration through one continuously updated incident record.
The architecture creates a common technical layer through which multiple participants, systems and services can coordinate the complete roadside event.