BATA Executive Patent Position

Technology Alignment Assessment · Prepared for Agero

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Public evidence

Agero Public Evidence Library

Official Agero sources supporting the technology mapping between the BATA patent architecture and Agero's publicly described roadside, incident-management, dispatch and service-provider workflows.

Evidence board: 0

20 of 20 sources shown · evidence review date July 2026 · all external links open in a new tab

Primary Agero Technology Evidence

01

Finding the Right Truck: Swoop Intelligent Dispatch

Agero Blog·Dispatch intelligence·Published 18 May 2026·Reviewed July 2026

High-Priority EvidenceTechnical Product Evidence

What Agero publicly describes

Agero explains that its Swoop platform does not simply identify the nearest provider. It evaluates whether a provider is available and suitable for the specific service requirement.

The publicly described matching process considers real-time truck information, provider availability, equipment requirements, cost, quality, estimated arrival time and suitability for the specific roadside event.

BATA patent relevance

Open Official Source

https://blog.agero.com/who-services-matters-optimizing-dispatch-through-intelligent-truck-location-and-job-availability

02

Agero Roadside Assistance

Agero·Roadside platform·Reviewed July 2026

Primary Product Evidence

What Agero publicly describes

Agero describes a vertically integrated digital roadside experience that accepts requests through mobile applications, web applications, connected vehicles and telephone channels. Its platform connects the stranded driver, service provider, Agero agents and client representatives in real time.

Agero further states that its Swoop platform provides ETA alerts, time tracking, event notifications and AI or algorithm-supported provider selection and escalation. It also describes live event tracking, dispatch details, reporting dashboards and configurable APIs.

BATA patent relevance

Open Official Source

https://www.agero.com/roadside-assistance

03

Every Minute Counts: How Agero Is Making Roadside Faster and More Reliable

Agero Blog·Dispatch and predictive operations·Published 24 June 2026·Reviewed July 2026

New Evidence — 2026New 2026 Evidence

What Agero publicly describes

Agero states that when a roadside job is created, a sophisticated matching process identifies an appropriate provider.

Its current and planned dispatch logic considers provider proximity, real-time driver availability, historical timeliness, provider acceptance rates, ETA accuracy, vehicle type, local weather, scheduling anomalies and situational risk.

Agero also describes a service-recovery system that continuously analyses real-time variables to identify at-risk events and route them to specialist agents. Its AI roadmap includes live transcription, sentiment analysis, automated summaries and computer-vision evaluation of incident photographs.

BATA patent relevance

Open Official Source

https://blog.agero.com/every-minute-counts-how-were-making-roadside-faster-and-more-reliable

04

Agero Accident Management

Agero·Accident and claims·Reviewed July 2026

High-Priority EvidencePrimary Product Evidence

What Agero publicly describes

Agero publicly describes an accident-management workflow in which a vehicle or mobile device may detect an accident, initiate contact with the driver, arrange emergency support, begin a digital first notice of loss and create an accident-scene tow request.

The tow may be directed to a repair facility, a salvage facility, or another destination determined through the claims process. Agero also describes capturing vehicle details and processing the claim through its Accident Management platform.

BATA patent relevance

Open Official Source

https://www.agero.com/accident-management

05

Agero Technology and Partnerships

Agero·APIs·Reviewed July 2026

Technical Product Evidence

What Agero publicly describes

Client API — extends roadside assistance through client-controlled channels.

Provider API — allows service providers to receive digital dispatches through their preferred platform.

Accident Management API — supports claims communications, data accuracy, vehicle recovery and accident-management workflows.

Repair Shop API — creates repair work orders before the recovered vehicle arrives.

BATA patent relevance

Open Official Source

https://www.agero.com/technology-partnerships

06

Swoop Tow Management Software

Agero·Provider software·Reviewed July 2026

Detailed Workflow Evidence

What Agero publicly describes

Agero publicly identifies Swoop functionality allowing providers to accept jobs digitally, assign jobs to individual drivers, receive job notifications, track trucks in real time, manage jobs, streamline billing, produce customised reports and analyse performance.

BATA patent relevance

Open Official Source

https://www.agero.com/tow-management-software

07

Agero Service-Provider Network

Agero·Provider network·Reviewed July 2026

Primary Product Evidence

What Agero publicly describes

Agero states that service opportunities are allocated based on factors including the provider's business capability, available capacity, equipment, territory and performance.

Agero's Swoop software supports receiving jobs, monitoring jobs, assigning work, invoicing, performance reporting, damage-claim monitoring and business analytics.

BATA patent relevance

Open Official Source

https://www.agero.com/service-providers

08

Agero Dispatching and Active Job Workflow

Agero Help Centre·Provider workflow·Reviewed July 2026

Detailed Workflow Evidence

What Agero publicly describes

Agero's provider-support material describes operational steps including accepting and rejecting job offers, reviewing scheduled jobs, assigning a driver, reassigning a driver, selecting the appropriate truck, marking drivers on or off duty, monitoring a full driver fleet, managing active jobs, updating job status and using chat for active-event support.

BATA patent relevance

Open Official Source

https://info.agero.com/agero-faqs/dispatching-jobs

09

Agero Platforms — Digital Roadside and Logistics Platform

Agero·Platform architecture·Reviewed July 2026

Primary Product Evidence

What Agero publicly describes

Agero describes its roadside software as a holistic platform for receiving customer requests, managing roadside events, dispatching providers, supporting service providers, connecting with existing systems and maintaining end-to-end visibility.

BATA patent relevance

Open Official Source

https://www.agero.com/platforms

10

Agero APIs and Integrations

Agero·Integrations·Reviewed July 2026

Technical Product Evidence

What Agero publicly describes

Agero describes integrations with mobile applications, connected vehicles, insurers, automakers, dealers, repair shops and third-party platforms.

It also describes crash-assistance integrations and EV-related support such as locating charging stations.

BATA patent relevance

Open Official Source

https://www.agero.com/integrations

Supporting Agero Evidence

11

How Data Defines Agero's Network Strategy

Agero Blog·Network data·Reviewed July 2026

Supporting Operational Evidence

What Agero publicly describes

Agero describes managing its provider network using operational data including territory coverage, current capacity, customer feedback and cancellation history across a very large volume of events.

BATA patent relevance

Open Official Source

https://blog.agero.com/how-data-defines-ageros-network-strategy

12

Agero's Network — Stronger Than Ever

Agero Blog·Network capability·Reviewed July 2026

Supporting Operational Evidence

What Agero publicly describes

Agero states that its provider network includes specialised light-, medium- and heavy-duty providers, mobile mechanics and accident specialists.

BATA patent relevance

Open Official Source

https://blog.agero.com/ageros-network-stronger-than-ever

13

Agero Blueprint — Vehicle-Specific Service Guidance

Agero Provider Resource·Guidance·Reviewed July 2026

Detailed Workflow Evidence

What Agero publicly describes

Agero provides vehicle-specific instructions, videos and technical guidance organised by vehicle make, model, model year, vehicle type and service type.

Covered procedures include towing, winching, battery, EV procedures, software issues, emergency refuelling, gear selection and vehicle handling requirements.

BATA patent relevance

Open Official Source

https://info.agero.com/blueprint

14

Agero Electric Vehicle Experience

Agero·EV·Reviewed July 2026

Technical Product Evidence

What Agero publicly describes

Agero describes an EV-specific roadside experience including charge-related events, locating charging infrastructure and EV-appropriate recovery.

BATA patent relevance

Open Official Source

https://www.agero.com/electric-vehicle-experience

15

Agero Automaker Solutions

Agero·Automotive·Reviewed July 2026

Supporting Operational Evidence

What Agero publicly describes

Agero describes programmes delivered for automakers, including connected-vehicle roadside channels and EV owner support.

BATA patent relevance

Open Official Source

https://www.agero.com/automakers

16

SparkCharge for Service Providers

Agero·EV·Reviewed July 2026

Supporting Operational Evidence

What Agero publicly describes

Agero describes mobile charging capability available to service providers for stranded electric vehicles.

BATA patent relevance

Open Official Source

https://www.agero.com/sparkcharge-service-providers

17

Agero and SparkCharge: Powering Up Stranded Electric Vehicles

Agero Blog·EV·Reviewed July 2026

Supporting Operational Evidence

What Agero publicly describes

Agero describes dispatching mobile charging to stranded electric vehicles as an alternative to towing.

BATA patent relevance

Open Official Source

https://blog.agero.com/agero-sparkcharge-powering-up-stranded-electric-vehicles

18

Agero Products and Services

Agero·Product overview·Reviewed July 2026

Primary Product Evidence

What Agero publicly describes

Agero's product overview describes its roadside assistance, accident management, connected-vehicle and client-programme services in one place.

BATA patent relevance

Open Official Source

https://www.agero.com/products-services

19

Agero's Digital Transformation of Roadside Assistance — 2021 CIO 100 Award

Agero Blog·Platform history·Published 2021·Reviewed July 2026

Historical Platform Evidence

What Agero publicly describes

Agero describes recognition for its digital transformation of roadside event management, including digital intake and event handling at scale.

BATA patent relevance

Open Official Source

https://blog.agero.com/agero-digital-transformation-roadside-assistance-announced-as-2021-cio-100-award-winner

Provider Capability and Dispatch Intelligence

Public Agero material describing how a provider is selected for a specific roadside event, and the matching variables each source supports.

Interactive matching-variable matrix

Agero matching variable	Public evidence
Provider location	Intelligent Dispatch
Real-time availability	Intelligent Dispatch / Every Minute Counts
Equipment requirements	Intelligent Dispatch
Service capability	Provider Network
Light, medium or heavy duty	Provider Network
Accident expertise	Provider Network
Cost	Intelligent Dispatch
Quality	Intelligent Dispatch
ETA	Intelligent Dispatch
Historical timeliness	Every Minute Counts
Acceptance rate	Every Minute Counts
Territory	Network Strategy
Current capacity	Network Strategy
Customer feedback	Network Strategy
Cancellation history	Network Strategy

Finding the Right Truck: Swoop Intelligent Dispatch Agero Roadside Assistance Agero Service-Provider Network How Data Defines Agero's Network Strategy Every Minute Counts: How Agero Is Making Roadside Faster and More Reliable Agero's Network — Stronger Than Ever

Agero states that its provider network includes specialised light-, medium- and heavy-duty providers, mobile mechanics and accident specialists.

Publicly Described Agero Event Workflow

Stage 01

Incident Occurs

BreakdownVehicle accidentEV eventOther roadside issue

Related BATA patent element: Incident condition arises within the operating environment
Technical mapping: BATA treats the physical event as the origin of a single governed digital record.

Related Agero sources

Open Evidence — Agero Products and Services Open Evidence — Agero Accident Management Open Evidence — Agero Electric Vehicle Experience

Accident, FNOL, Repair and Salvage Workflow

Public Agero material describing accident detection, safety response, digital first notice of loss, recovery and downstream repair or salvage coordination.

Publicly described accident-to-completion workflow

Incident Detection→

Safety Check→

Emergency Response→

Digital FNOL→

Vehicle Capture→

Accident Provider Selection→

Tow Request→

Repair or Salvage Destination→

Pre-created Repair Work Order→

Claims Data→

Completion Record

Agero describes its Repair Shop API as creating a repair work order before the recovered vehicle arrives.

Agero Accident Management Agero Technology and Partnerships Agero APIs and Integrations Agero Products and Services

Safety, Triage and Active Event Support

Public material describing safety contact, emergency support, vehicle-specific guidance and live support during an active event.

Agero Accident Management Agero Blueprint — Vehicle-Specific Service Guidance Agero Dispatching and Active Job Workflow Every Minute Counts: How Agero Is Making Roadside Faster and More Reliable Agero Electric Vehicle Experience

Electric Vehicle Incident Orchestration

Public material describing EV identification, EV-capable provider capability, mobile charging and EV-specific handling procedures.

Publicly described EV event pathway

EV Incident→

Identify EV→

Determine Battery or Mobility Issue→

Assess Required Capability→

Identify EV-Capable Provider→

Select Mobile Charging or Towing→

Provide Vehicle-Specific Guidance→

Track Service→

Complete Event

Agero's provider application asks whether a provider has EV-handling experience, while its EV materials describe portable charging and EV-specific recovery requirements.

Agero Electric Vehicle Experience Agero Automaker Solutions SparkCharge for Service Providers Agero and SparkCharge: Powering Up Stranded Electric Vehicles Agero Blueprint — Vehicle-Specific Service Guidance

Data, Analytics and Predictive Operations

Public material describing the operational data Agero captures and how it informs network management, dispatch and predictive event handling.

Publicly described data-to-decision loop

Completed Events→

Historical Data→

Provider Performance→

Customer Feedback→

ETA Accuracy→

Acceptance Behaviour→

Capacity→

Algorithmic Selection→

Predictive Event Monitoring→

Future Dispatch Decisions

Agero states that it tracks and evaluates millions of events and uses acceptance, ETA, feedback and cancellation information in managing its network.

Publicly identified data categories

Job acceptance rateAverage ETAETA accuracyCancellationsCustomer ratingsProvider performanceDamage claimsEvent volumeProvider territoryDriver performanceReal-time availabilityHistorical timelinessWeatherVehicle typeSchedule anomaliesAt-risk event indicators

Agero Roadside Assistance How Data Defines Agero's Network Strategy Every Minute Counts: How Agero Is Making Roadside Faster and More Reliable Agero Service-Provider Network Agero's Digital Transformation of Roadside Assistance — 2021 CIO 100 Award Frost & Sullivan — Agero Dispatch and Management Technology

Independent Public Corroboration

Independent sources discussing Agero's publicly presented technology and platform capabilities. Where an analyst discussion is reproduced on Agero's own site it is labelled “Third-Party Analysis Republished by Agero”.

Frost & Sullivan — Agero Dispatch and Management Technology

Third-Party Analysis Republished by Agero·Analyst commentary·Reviewed July 2026

Supporting Operational Evidence

What Agero publicly describes

The analyst discussion addresses service-provider selection, end-to-end roadside service delivery, real-time updates, omnichannel intake, algorithms analysing large data volumes, matching providers to customer needs and client business preferences, workflow automation, job assignment, invoicing, event maps, reporting and analytics.

BATA patent relevance

Provider MatchingDispatchReporting and AnalyticsIncident IntakeService-Provider Workflow

Open Official Source

https://blog.agero.com/agero-lauded-by-frost-sullivan

Patent Reference

Application: Australian Provisional Patent Application No. 2026905919
Title: Data Communications Network and Method for Managing Roadside Incidents
Prepared by: HJMT Solutions Pty Ltd
Status: Patent Pending

Assessment Basis

Publicly available Agero materials reviewed for this patent-positioning and technology-mapping presentation. The observations presented are preliminary commercial and technical assessments. They are not legal conclusions, infringement allegations or formal opinions regarding the scope, validity or enforceability of any patent rights. Any detailed legal assessment would require review by appropriately qualified patent counsel and access to additional technical information.

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