BATA Executive Patent Position
Technology Alignment Assessment · Prepared for Agero
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Evidence development

Agero Technology Evidence Timeline

How Agero's publicly described dispatch, provider-matching and predictive capabilities have developed over time.

  1. 2011

    Real-time roadside-provider status updates described through RoadsideConnect.

    Corresponding BATA element
    Real-time tracking and status updates
    Sources
    Agero's Digital Transformation of Roadside Assistance — 2021 CIO 100 Award
    Open EvidenceAgero's Digital Transformation of Roadside Assistance — 2021 CIO 100 Award
  2. 2018

    Agero acquires the Swoop automated dispatch software platform.

    Corresponding BATA element
    Dispatch orchestration layer
    Sources
    Agero Platforms — Digital Roadside and Logistics Platform, Swoop Tow Management Software
    Open EvidenceAgero Platforms — Digital Roadside and Logistics PlatformOpen EvidenceSwoop Tow Management Software
  3. 2020

    Public description of data-driven provider network management using territory, capacity and feedback.

    Corresponding BATA element
    Capability modelling from accumulated data
    Sources
    How Data Defines Agero's Network Strategy
    Open EvidenceHow Data Defines Agero's Network Strategy
  4. 2021

    Recognition of Agero's digital roadside event-management transformation.

    Corresponding BATA element
    Structured digital event management
    Sources
    Agero's Digital Transformation of Roadside Assistance — 2021 CIO 100 Award
    Open EvidenceAgero's Digital Transformation of Roadside Assistance — 2021 CIO 100 Award
  5. 2024

    Public discussion of specialised provider-network capabilities across duty classes and accident expertise.

    Corresponding BATA element
    Capability-class provider matching
    Sources
    Agero's Network — Stronger Than Ever, Agero Service-Provider Network
    Open EvidenceAgero's Network — Stronger Than EverOpen EvidenceAgero Service-Provider Network
  6. 2026

    Intelligent truck, equipment, cost, quality and ETA matching described for Swoop dispatch.

    Corresponding BATA element
    Capability-based matching and pricing logic
    Sources
    Finding the Right Truck: Swoop Intelligent Dispatch
    Open EvidenceFinding the Right Truck: Swoop Intelligent Dispatch
  7. 2026

    Real-time provider availability and historical performance added to dispatch decisions.

    Corresponding BATA element
    Dynamic dispatch from live and historical state
    Sources
    Every Minute Counts: How Agero Is Making Roadside Faster and More Reliable
    Open EvidenceEvery Minute Counts: How Agero Is Making Roadside Faster and More Reliable
  8. 2026

    Predictive at-risk event detection and AI-assisted contact-centre functions described.

    Corresponding BATA element
    AI learning and predictive optimisation
    Sources
    Every Minute Counts: How Agero Is Making Roadside Faster and More Reliable
    Open EvidenceEvery Minute Counts: How Agero Is Making Roadside Faster and More Reliable
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